TutsPlus.com has posted the latest part of their "Building Your Startup with PHP" series following along with the creation of a "meeting planner" application based on the Yii2 framework. In this new article the focus is on collecting and managing user feedback and reports for a simple support system.
In this series, I'm guiding you through launching a startup from concept to reality using my Meeting Planner app as a real-life example. Every step along the way, I'll release the Meeting Planner code as open-source examples you can learn from. I'll also address startup-related business issues as they arise.
In this tutorial, I'm going to guide you through how I quickly and economically launched a support system and knowledge base for the application as well as some of the issues and alternatives I considered.
He starts with some of the third-party options he considered including Zendesk, Grove and Freshdesk. In the end he decided to go with the last option as it had the startup-friendly combination of a free account for small business and good functionality at that level. He covers their pricing levels, the signup process and the basic usage of the account and hooking it into Mailgun for sending/receiving emails. He also walks you through customizing the domain to match yours and updating the code to make the "Support" URLs match the new Freshdesk setup.